CIBC FirstCaribbean International Bank has attributed its second consecutive 'Bank of the Year' prize to its adoption of innovation and efficiency.
CIBC's Bahamas managing director, Marie Rodland-Allen, accepted the award on the bank's behalf at the 18th annual 'Bank of the Year' Awards, which are organised by The Banker, an international financial magazine owned by The Financial Times.
CIBC said the award was the seventh time it has received the honour in the last 11 years. Award winners in each category must "demonstrate resilience in their balance sheets and finances, and trail-blazing achievements in areas such as overall strategy, success in multi-channel banking, and financial inclusion". This year, financial institutions from 141 countries were recognised with various honours.
CIBC said its winning submission included upgrades to the company's Mobile Banking app and Internet banking platform, which enable clients to conduct transactions and monitor their accounts 24 hours per day.
It also enhanced its ABM machines with chip and PIN technology, and expanded the network for more client convenience.
Mrs Rodland-Allen also pointed to the ongoing training that is helping CIBC FirstCaribbean enhance customer service.
"The bank remains committed to ensuring our employees' personal and professional successes are among our top priorities," she said.
"We made considerable investments in training for staff this year through our innovative CIBC FirstCaribbean online learning portal, and through face-to-face interactions.
"Providing our employees with the tools and resources they require for exceptional customer service continues to set us apart from our competitors and remains a key factor in our success," said Mrs Rodland-Allen.