Grand Bahama Power Company yesterday said it has initiated measures to both prevent the spread of the coronavirus and provide customers with some relief from the economic fall-out.
To help safeguard the health and well-being of employees, contractors and customer, the utilty said its corporate office and drive-through payment window will be closed to customers. Bill paymentscan be made online via the company’s website, while automatic payments will continue as normal.
GB Power added that it has also temporarily suspended service disconnections for non-payment effective immediately. It said these operational changes will constantly be reviewed, and that the utility will keep customers informed of further changes via social media and other channels.
“As with significant weather events such as hurricanes, we have a fully detailed Pandemic Response Plan guiding our decision-making in the best interests of employees and customers,” said David McGregor, GB Power’s president and chief operating officer.
“We have directed all employees not identified with a role in the plan to stay at home. They are encouraged to practice social distancing, which is proving to be effective against the spread of COVID-19 in other regions, and we urge all Grand Bahamians to do the same.”
GB Power employees who are identified as having a role in the Pandemic Response Plan have been directed to work from home to the extent possible, using online apps such as Skype and WebEx as tools for communication.
“Effective immediately,” Mr McGregor added, “we will focus solely on the requirements for core operations. Our energy team is currently working to develop a shift system for core operations to allow the plant and temporary generation units to continue to provide reliable service to Grand Bahama.
“Line crews will be called in as needed for power outages, and our customer service team will be available to respond to queries as normal.”