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Strategies for resolving customer service failure
Dealing with customer service failure is an inevitable part of running a business. It is how you handle these situations that can make all the difference in maintaining customer satisfaction.
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BTC blames rival utility on east Nassau fibre cut
THE Bahamas Telecommunications Company (BTC) yesterday blamed a rival utility for cutting its fibre optic cable and depriving customers in the Eastern Road area of landline, mobile and Internet services.
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BTC outage ‘due to trenching by another utility provider’
THE Bahamas Telecommunications Company said customers in the Eastern Road and Johnson Road corridors had experienced a landline, mobile, and internet outage due to trenching, which led to BTC’s fibre being cut by another utility provider.
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EDITORIAL: Implementing crime crackdown not easy
THE hurdles faced in implementing any crackdown in crime are challenging – and in today’s Tribune we see a glimpse of the difficulty, and a hint of the price people may be asked to pay.
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Is our law enforcement impotent?
In many churches over the air waves we are hearing the words of Christmas Carols proclaiming Peace On Earth, but doubt we will hear those sentiments on our streets — nearly 100 murders this year. We are no longer shocked...almost a daily occurrence and seems Law Enforcement totally impotent.
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Rained off? Burna Boy postponed
PROMOTERS of a concert starring Burna Boy announced the event’s postponement yesterday, citing inclement weather.
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Ministry of Energy and Transport says BPL responded ‘swiftly’ after criticism from Cartwright on Acklins and Eleuthera power outages
FREE National Movement deputy leader Shanendon Cartwright ripped the government’s “unreliable” electricity and water supply to Eleuthera and Acklins yesterday, drawing a response from the Ministry of Energy and Transport, which said electricity issues have been quickly addressed.
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Briland ‘won’t have a product to sell’ if energy woes persist
Briland resorts and property managers yesterday warned “we won’t have a product to sell if this continues” after the high-end tourism destination was hit by a third successive week of power and utility outages.
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INSIGHT: A successful way forward not easily seen in Haiti
A US court charged a Haitian gang leader last week in what seems an exercise in futility. The accused wasn’t there – and there seems no likelihood he ever will see the inside of that court.
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Customs overreach
Please permit me to express my views on the recently introduced “customs exempt app” which I was required to upload and populate on my return to my country of citizenship.
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Addressing Sudden Death in Youth Sports: A Call for Vigilance and Preparedness
IN the wake of recent tragic events, including the devastating loss of a local student during basketball practice in the Bahamas and other similar incidents across the United States, it is imperative to shine a light on the sobering issue of sudden death in youth sports.
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EDITORIAL: Shifting tone on issues of concern
THIS week, there have been notable shifts in what ministers have said on issues that have arisen recently.
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FTX Bahamas demanding $9.15bn from US affiliates
FTX’s Bahamian liquidators are seeking to recover a total $9.15bn from the crypto exchange’s US entities with some 84 percent of this sum involving assets that were “misappropriated” prior to its late 2022 collapse.
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FRONT PORCH: Antidote to ambivalence
A beloved departed friend, a priest of 50 years before he died, recounts this modern parable. He travelled to the Cistercian monastery Mount Saint Bernard in rural Leicestershire, England, to meet a 93-year-old, who was 73 years a monk. The two settled in to share a pot of tea.
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Married women ‘more likely to experience non-consensual sex’
MARRIED Bahamian women are more likely to experience non-consensual sexual intercourse than their single counterparts, according to University of the Bahamas researchers.
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ALICIA WALLACE: As the heat rises, it’s time to revisit school dress, especially for girls
AS parents and guardians prepare to send children back to school, the usual conversations for this time of year are coming up. People are asking where they can find the best prices on school supplies. Some are asking about tax-free days and when they will be announced if they are happening at all this year. Hair appointments are being made, shoes are being purchased, eye exams are taking place (for those who made their appointments early enough), and traffic is already increasing as at least one school has already opened.
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THE KDK REPORT: On solid ground, part 2
A BLANKET of milky white clouds, as far as her eyes could see, assembled in quiet unison and then slowly drifted away.
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Back-to-school VAT holiday gets mixed reviews from parents
FOR Roshni Braynen, pay cheques are issued too far apart and caring for a child is challenging and expensive.
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Fidelity targets $80m loan delinquents for bankruptcy
Fidelity Bank (Bahamas) will “aggressively” pursue delinquent borrowers responsible for $80m in collective consumer loan write-offs via personal bankruptcy judgments, asset seizures and taking liens over their wages.
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Central Bank: ‘Stay alert’ on credit card fraud rise
The Central Bank is urging Bahamians “to stay alert” due to an increase in credit card fraud incidents.
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