The Tribune

Kelly’s Freeport’s supervisors have completed an intense leadership training programme conducted by Billie Bowe, president and chief executive of Benchmark Consulting Services .

The initiative, called ‘Leadership Essentials - A Look into Your Future as New and Emerging Leaders’, focused on preparing those charged with management responsibilities with the skills to be more effective and empowered in their roles.

“At Kelly’s we consider our associates to be one of our greatest assets,” said Lynn Lowe, Kelly’s Freeport’s managing director. “We believe that happy, committed and well-trained associates equate to happy customers. ​

“Those engaged, well-trained and highly valued employees in turn deliver the kind of personalised service that builds customer loyalty and satisfaction. ​

“When associates feel that they are genuinely valued for their contributions, and they can articulate what makes your store better than the rest, they carry that message into the community in a way that is more powerful than any advertising you could ever do.”

This is one of several training programmes Kelly’s has slated for the rest of the year for all levels of the company, including customer service courses to be conducted by Benchmark.

“Kelly’s commitment to the training and development of all employees is commendable,” said Billie Bowe, Benchmark’s president.

She added: “In these lean times, businesses often overlook the value of continuous training of their number one asset; their people.

“It is during these difficult times, now more than ever, that employers provide training and development opportunities for their staff to remain motivated and engaged.”