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Facebook CEO Mark Zuckerberg at the F8 Facebook Developer Conference yesterday in San Francisco.
Zuckerberg said Facebook is releasing new tools that businesses can use to build ‘chatbots’ or programs that can talk to customers in conversational language. (AP)

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THE ROBOTS ARE COMING

Why ‘chatbots’ are your new friends

USERS of Facebook’s Messenger app, Microsoft’s Skype and Canada’s Kik can expect to find new automated assistants offering information and services at a variety of businesses via online texting in the coming months.

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