EDITOR, The Tribune.
Kindly allow me a little space in your valuable newspaper to inquire if the one cent $0.01 drop or added to your bill has been changed or dropped. I paid a BTC Bill during the month of October 2023 with a balance of $00.56 cent and a payment of $00.55 cents was made and change was given back.
The November billing had a $5.00 late fee charged to it. I inquired at the company the reason for the $5.00 late fee charged to it.
One of BTC’s CSR’s informed me that there was an outstanding balance of $0.01 cent due and owing therefore the $5.00 represented the late fee charged. This she stated is the company’s policy and she could not do anything about it.
Was there a change of policy regarding dropping of the one and two cents? What would happen if all businesses in The Bahamas would adopt this policy and start charging the Public a late fee of $5.00 because they are one cent short? Should my $5.00 not be refunded?
Being a senior citizen, my telephone is very important for me, it is a necessity not a luxury and VAT should not be added?
It requires clarification and my $5.00 should be refunded.
A DISSATISFIED
SENIOR CITIZEN
CUSTOMER
Nassau,
November 10, 2023.
Comments
ohdrap4 5 months, 2 weeks ago
The law says it is supposed to round off. Take a day off and ask to speak to a manager.
I did that. I just would not leave. After they reversed I canceled my landline and got an aluv phone.
moncurcool 5 months, 2 weeks ago
The dropping of the 1 cent was the worst thing the central bak could have done. Companies are using this as a vehicle to rob the consumer.
FreeportFreddy 5 months, 2 weeks ago
Actually, the 'rounding' only applies to cash transactions and therefore the company was correct in their actions. It is pretty unfortunate but they are correct.
Dawes 5 months, 2 weeks ago
yes it only applies to cash transactions, but as the letter writer says they received change back, the company was wrong and the balance should be $0
moncurcool 5 months, 2 weeks ago
It was a cash transaction. The company is at fault.
But that is what many Companies are doing. They are not following the law in rounding.
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