CABLE Bahamas announced that the services to cable-based broadband Internet subscribers in New Providence, Grand Bahama, Abaco and Eleuthera, which were affected by the burning of a primary fibre optic feed on Grand Bahama Saturday, was fully restored by midday Sunday. The disruption was caused by bush fires.
Cable Bahamas’ Network Operations Centre (NOC) network alarms sounded shortly before 5 p.m. Saturday. Field crews were immediately dispatched to do repairs in the High Rock area, east Grand Bahama.
Cable Bahamas’ Internet service was first affected late Saturday afternoon, however, services to the majority of customers were fully stabilised by 11 pm Saturday. Internet service to all customers on these islands was fully restored by midday Sunday.
Cable Bahamas’ built-in redundant design enabled the company to sustain service, although total capacity was somewhat reduced during the restoration process. During this time, cable TV and voice services were not affected.
The company has asked that any subscriber still experiencing Internet performance issues to report them either by phone at 601-8900 in New Providence, 602-8800 in Grand Bahama, and toll free at 1-242-300-2200 on Abaco and Eleuthera, or by e-mail at firstname.lastname@example.org for assistance.