The Tribune

Lynden Pindling International Airport (LPIA) has been recognised as the most improved airport in the Latin American and Caribbean region.

Airports Council International (ACI) has awarded it the 2013 Airport Service Quality (ASQ) Award for Best Improvement By Region: Latin America-Caribbean category.

The award recognises the improvements made to LPIA during the three-phased, $409 million redevelopment.

Vernice Walkine, Nassau Airport Development Company’s (NAD) president and chief executive, said: “This award shows that our efforts to totally transform LPIA into a modern and functional facility are being noticed.

“To be recogniaed for what we’ve been able to accomplish in four short years of construction will help motivate our team to move from building amazing terminals to managing them at a world-class level.”

LPIA also ranked in the top five ‘best airports’ in the region (Latin America and the Caribbean). NAD is setting an aggressive goal of scoring within the top three airports in the region by the end of 2014.

David Adams, NAD’s manager of customer support services, said: “Since implementing the ASQ survey programme, we’ve seen steady growth and improvement in overall customer experience at our airport despite conducting business while active construction was taking place.

“Our intent is to see LPIA ranked as one of the top three airports in the region by the end of 2014. To do this, we need to zero in on meeting customer service targets, improving overall ambiance in the terminals and getting the complete buy-in of our airport stakeholders.”

As the industry’s most comprehensive customer service benchmarking tool, the ACI ASQ survey reliably captures passengers’ immediate appraisal from check-in through departure at the gate at more than 285 airports worldwide.

These awards represent passengers’ views on 34 key service indicators, and are an indicator of the top worldwide performing airports.

NAD implemented the ASQ survey programme at LPIA in 2011.