BTC announced yesterday that it will issue a credit to landline customers whose service was impacted by Hurricane Matthew as it outlined an aggressive agenda to restore services.
Landline service has been restored in Fox Hill, Yamacraw, George Street, Lawson Court, Sea Breeze Lane and Sunset Park, the communication company said in a statement. It confirmed that Clifton Heritage and Odyssey mobile towers are now operational.
CEO Leon Williams said: “We are continuing to work aggressively toward full network restoration. Notwithstanding our efforts, we do realise that there may be some landline customers still impacted. As a result, we will provide a one-month landline rental fee credit for these customers.”
The statement continued: “The company recognises that due to the extended loss of commercial power, there may be some customers that are experiencing difficulties with services. In response, BTC has purchased additional generators as an added layer of redundancy until commercial power is fully up and running.
“As a result, BTC will issue a credit to these affected residential landline customers. The credit adjustment will appear in the November bills,” it added.
Prior to Hurricane Matthew, BTC held its “Triple Bubble” promotion, giving customers three times the top-up amount. Immediately following the storm, BTC also provided a $5 credit for all pre-paid and post-paid mobile residential customers throughout the country.
Consumers are encouraged to report any service issues they may be experiencing with landline, mobile or internet by phoning, CALL-BTC (225-5282) or sending a message on any of its social media pages.