EDITOR, The Tribune.
As a practice, Bahamasair does not respond to letters to the Editor, however, it was important to assure the travelling public that the airline takes its service obligations seriously.
Aside from our stellar safety record, since the end of 2016 to date, Bahamasair is exceedingly proud of our on time performance that has been consistently at or above 70%.
We acknowledge that from time to time we will experience irregular operations, as is the case with any airline. As a result of this, we review our procedures on an ongoing basis to ensure that best possible, outcomes and customer experience. We, can therefore state without fear of contradiction that at no time during the launch of our inaugural flight into Houston was service compromised on this or any route on the day in question.
Bahamasair wishes to thank the travelling public for its continued support as we strive to extend the reach of our nation into new and exciting markets. It is our mission as the national flag carrier to be a safe and dependable airline, where quality service is paramount and an excellent travel experience is our priority.
TRACY J COOPER
December 5, 2017