EDITOR, The Tribune.
ON Saturday evening, January 6, 2018, all eight people in our party were turned away from Baha Mar as we were told the valet parking lot was full. We were astounded. The attendant at the parking desk told us we would have to park in the convention centre parking lot, which we know to be a 15 minute walk from the main entrance. We asked that an attendant take our car there, as we were paying for the valet service. We were told very rudely that we had to park it ourselves. Well, muddo!
We got into our two cars, drove down the street to Social House, enjoyed a delicious meal and spent $800.00! Which we would have spent at Baha Mar, had they found a place for our cars.
Note: The parking lot at Social House was packed. Did they turn us away? No, the attendant took our keys and parked the cars. Boom!
BECKY BALL
Nassau,
January 9, 2018.
Comments
jus2cents 6 years, 3 months ago
Most of the parking attendants are awful at BahaMar (particularly at the Convention Center) they clearly have no training or understanding of the word Service. (First impressions are lasting)
Over & over again online reviews about BahaMar say "This is a beautiful property. But the service is absolutely terrible."
The staff at the resort need to get there s*#t together, or they will ruin this nation, YES it is that serious. We are at a scary tipping point and this hotel Must succeed for the country to move forward!
The attitude toward guests depends on whether they think they will get a tip or not, and that's throughout the mindset of many of the younger staff in businesses all over the Bahamas. They act like Everything they do is a big Effort, its like you are disturbing them when you to try to get their attention.
The general level of customer service in the Bahamas is pathetic, but for some reason most Bahamians recoil when you say this. Instead we praise people (in public forums too?) for their substandard 'service' but really the praise is for just Doing Their Job! Yes, the thing they are already getting paid to do, the thing they're supposed to be doing?! Get you act together people!
And BTW, I Love the restaurants at BahaMar we are so lucky to have all these great new places to eat and the quality of the food is 5 star! Many of the staff in the restaurants and bars are excellent but too many of the staff are also bringing it down, for All Of Us!
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