The Tribune

Grand Bahama Power Company's (GBPC) website revamp, pictured, aims to provide customers with greater efficiency and security, following its May 1 launch.

Dominique Pinder, GBPC's customer service manager, said: "As the island's utility, GBPC is committed to providing innovative solutions that enhance our customers' experience.

"For many years we have provided customers with the convenience of online service options to access their account information and pay their electricity bill. Today, our website offers an improved, efficient and secure experience for our customers."

GBPC has evolved its online services in line with technology advances, including a new payment portal for customers who pay their bills online. Improvements include a swifter bill payment process, immediate credit to accounts when payments are made, and multiple account capability.

Zevargo Cox, the utility's IT director, said the website - which was developed by Bahamian designers - is a major improvement to the company's Internet presence.

Through various discovery workshops, GBPC used consumer journey mapping to chart the ideal course for customers. This was done by identifying key touch points, based on customer feedback, to develop the ideal experience. The goal was to make frequently-used customer service functions more easily accessible.

"I know that many of our customers use our e-billing service to pay their bills," said Mr Cox. "We set out to find an interface that would make the process faster and easier by facilitating immediate processing of online payments."

He added that "with customers now being able to view bills and balances in real time, there's never been a better time to sign up for GBPC's e-billing".