The Tribune

The Grand Bahama Port Authority (GBPA) has unveiled a mobile app designed to improve customer experiences and service at businesses across the island.

Ian Rolle, the GBPA’s president, said the quasi-governmental authority’s goal was for 500 residents to download the My Grand Bahama app, launched by its Invest Grand Bahama (IGB) unit, within the first three months.

The app was developed to help residents, visitors and investors share real-time experiences around customer service at local businesses.

Derek Newbold, the GBPA’s senior business development manager, said: “A positive customer experience can increase customer loyalty and help to drive improvement in consumer spending. Through this initiative, we have positioned Grand Bahama to lead and deliver the best customer experience in The Bahamas.

“Our commitment is to provide residents, visitors and investors with the necessary tools to share details about their customer service experiences in real time. The introduction of this app is an important aspect of technology that revitalises our abilities to deliver the best customer experiences that make Grand Bahama the best place to invest, experience and explore.”

Glendia Sweeting, programme co-ordinator for the My Grand Bahama customer service campaign, said she has consistently promoted the importance of delivering exceptional customer service through training workshops and presentations over the past two years.

She explained: “The My Grand Bahama app helps to recognise excellent customer service and areas for improvement. We want persons to share their experiences and, more importantly, help us to identify the things that can be done to improve the delivery of service in significantly meaningful ways for success.”

She added that the My Grand Bahama app requires the active involvement of users, and encouraged residents and visitors to download the free app from the Google Play and Apple Store.

Mr Rolle said: “Our goal is to encourage 500 residents to download and actively use the app within the first three months of this year. The My Grand Bahama app moves us from talking about customer service to actively identifying the areas that require our attention for improvement and employee recognition.

“This is an exciting start to the New Year for us, as we amplify our focus on better customer service experiences. The My Grand Bahama app reflects our ongoing use of technology to address challenges that can negatively impact consumer experiences.”