Airport Targets Upgrade In Customer Experience

Nassau Airport Development Company (NAD) executives recently met with more than two dozen retail and restaurant tenants in a bid to further improve the experience enjoyed by travelling passengers.

The Lynden Pindling International Airport (LPIA) operator met with its dining, lounge and retail concession owners for an upcoming campaign aimed at upgrading the check-in and departure lounge experience through holiday cheers, special offers, gifts and entertainment.

The move is part of a product rebranding that will include greater social media presence, on-site digitalisation and other developments under the theme, Your travel, Our pleasure. It comes at a time when LPIA is handling extra passenger traffic after Hurricane Dorian left Grand Bahama and Abaco airports temporarily unable to accept international flights.

Hundreds of flights have been diverted to Nassau before travellers board domestic flights to those islands. LPIA is the fourth busiest airport in the Caribbean region and handled more than 84,000 commercial flights carrying some 3.5m passengers in 2018.


The_Oracle 7 months, 1 week ago

Being forced to fly international via LPIA was quite the experience, and very positive! Kiosks for U.S. Customs and Immigration, seeing all those JETS of all those different carriers coming and going, the concessions stands in the departure terminal, even Kiosks for Bahamas Immigration on our return! Very smartly run and all while operating on one runway.


Sign in to comment