EDITOR, The Tribune.
Calling if not the leading commercial bank one is told calling their Client Service there might be a delay – what is a reasonable delay I have to ask?
Call wait - patiently hoping - then praying and still eternal silence. Thanks RBC.
Now can I contact my branch without going to it? No one answers, thanks Cable Beach.
With Central Bank pushing deliberately their digital policy maybe Central Bank will insist banks answer their telephones - as simply as courteous as that - answer the stupid telephone.
Hoping by writing someone might buy a Tribune and act - public wants to have access we are tired of you removing services and making it more and more complicated and, of course, increasing fees.
It is courteous to answer your telephones.
Truly an annoyed RBC customer of 40 plus years – boy years ago far, far better courteous service when they cared.
D ROLLE
Nassau,
December 30, 2022.
Comments
ohdrap4 1 year, 3 months ago
Once, I tried many times to reach RBC.
I found a number in Canada and told them I needed to speak to someone. They gave me a number to call. I called them back and said I need a number that is answered.
They gave me some direct line to a higher up and told me the call would be answred. They did.
But it is true, to offer online banking, they need online staff. Scotia offers much better online service.
ThisIsOurs 1 year, 3 months ago
Too many people jumped on the digitization bandwagon post COVID but completely forgot its still about customer service
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