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Bahamian in New York City among millions to feel earthquake Friday
CHET KINCAID, a Bahamian living in New York City, said he thought he was going to be buried alive in his apartment when an earthquake rocked the Big Apple.
Strategies for resolving customer service failure
Dealing with customer service failure is an inevitable part of running a business. It is how you handle these situations that can make all the difference in maintaining customer satisfaction.
